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ENTTEC Open DMX USB not recognized / found

Hello,


I'm having problems getting EMU to recognize my device. 


Device drivers are installed, and offline license applied. 


Can anyone offer some some tips to getting it to work please?


Thank you.


I have to unplug my USB cable then re connect to get EMU to recognize my USB Pro device... 


Sometimes it recoginizes it, but still wont work, whenever i un plugg and replug it solves the issue. 


Been meaning to mention it here! 


I assume you've tried that? 


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And not to be captain obvious, but you've tried the "scan new devices" button top left? 


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Thanks both for your replies. 


I reached out to support, and it turns out that Open DMX USB (70303) doesn't support EMU. It's pretty odd, as the application comes with the device. 


So now i'm at a loss, as i have no idea where to go from here. 


They sent me this list of supported 3rd party software: https://support.enttec.com/support/solutions/articles/101000394255 

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