Technical Support

Octo Mk2 (71521) 3

• Controlling different voltages or protocols at the same time
• OCTO protocol configuration
• Resetting to Factory Default

Pixelator Mini (70067) 5

• Achieving more than the 10Amp limitation on a PLINK Injector
• Combining the Pixelator and Pixelator Mini on the same project
• Merge Input Universes
• RJ45 Cabling & PLINK pinout
• Working with PLink Injectors

ELM 7

• ELM license
• What is LED mapping?
• What types of lights can I control with ELM?
• Output Protocol
• Recommended computer specs for ELM

View all 7

General Knowledge 6

• Pixel grouping
• Specifying Pixels for a Project
• Troubleshooting Pixel Installations
• Pixel Project Considerations
• Controlling tape outside a Controllers Voltage range

View all 6

S-Play (70092) 25

• Configuring a micro SD card for the S-Play
• TypeError: Load Failed
• DALI & DALI2 system
• Fatal Engine Error
• Sync multiple S-Plays

View all 25

eDMX>DMX - DIN Ethergate (71030) 1

• RDM

eDMX>DMX- ODE Mk3 (70407) 0

eDMX>DMX - Storm 10 (70057) 2

• DMX output only
• RJ45 Cabling & XLR pinout

eDMX (Art-Net / sACN) & Networking 17

• Sending eDMX over WiFi
• Compatible eDMX (Art-Net / sACN) Software
• Change IP address (macOS)
• Output Merging & Holding Value on data loss
• Change IP address (Windows)

View all 17

Splitter: D-SPLIT (70578 & 70579) 3

• Two DMX inputs as primary and backup
• DMX Pass-through
• Merge multiple DMX sources

Splitter: DIN-RDS4 (72004) 4

• Latency for the DIN RDS4 Mk2
• Linking multiple DIN-RDS4’s (RDM)
• Maximum quantity of DMX fixtures I can connect to each DMX output
• Maximum refresh rate the DIN RDS4

USB>DMX 8

• Compare ENTTEC's DMX USB devices
• Compatible USB Software
• Input & Output
• Install FTDI Drivers
• Latency on USB to DMX Product

View all 8

USB>DMX: Open DMX USB (70303) 2

• Open DMX USB: Windows software not recognizing device
• Open DMX USB: macOS software not recognizing device

USB>DMX: DMX USB Pro (70304) 5

• DMX USB Pro: RDM
• DMX USB Pro API
• DMX USB Pro: LED Status Indicator
• Windows: Software not recognizing DMX USB Pro
• MacOS: Software not recognizing DMX USB Pro

General Knowledge 4

• DMX Pin Out
• Ensuring a reliable DMX setup
• Optical Isolation
• DMX Troubleshooting

CVC4 (73926) 11

• Behaviour on DMX loss
• Calculating the maximum length of LED strip a CVC4 can control
• Chaining multiple CVC4s
• Changing the CVC4's start address
• CVC4 Heat Dissipation

View all 11

EMU 5

• EMU Licensing
• MIDI
• Audio Input
• DMX USB Pro/Art-Net Troubleshooting
• Configuring EMU with Ableton

D-Pro (70573 & 70571) 8

• Assign multiple buttons or sliders to midi notes
• Create a new fixture in D-Pro
• Editing a D-Pro show offline
• Integrate tempo into cuelists
• D-Pro License

View all 8

Legacy Products 5

• Legacy Product Documentation and Firmware
• RDM Kit range (70511/70531/70532/70533/70534): Legacy Product
• DMXIS (70570): Legacy Product
• Open DMX Ethernet Mk1 ODE (70305/70306): Legacy Product
• ODE Mk2 (70405/70406)

Customer Service/Sales 0

AU L1 Support 0

Project Design 0