Technical Support

Knowledge & Support 11

• Compare ENTTEC's DMX USB devices
• Compatible USB Software
• Input & Output
• Finding your computer system information
• Install FTDI Drivers

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Open DMX USB (70303) 2

• Open DMX USB: Windows software not recognizing device
• Open DMX USB: macOS software not recognizing device

DMX USB Pro (70304) 2

• DMX USB Pro: RDM
• DMX USB Pro: LED Status Indicator

DMX USB Pro Mk2 (70314) 5

• DMX USB Pro Mk2: DB-15 breakout
• DMX USB Pro Mk2: Status LED
• DMX USB Pro Mk2: Error Mode
• DMX USB Pro Mk2: MIDI Functionality
• DMX USB Pro Mk2: Standalone Mode

DIN Pixie (73539) 3

• Configuring DIN Pixie settings
• Standalone
• RJ45 Cabling and XLR Pinout

Octo (71521) 3

• Controlling different voltages or protocols at the same time
• OCTO protocol configuration
• Resetting to Factory Default

Pixelator & Pixelator Mini (70060&70067) 5

• Achieving more than the 10Amp limitation on a PLINK Injector
• Combining the Pixelator and Pixelator Mini on the same project
• Merge Input Universes
• RJ45 Cabling & PLINK pinout
• Working with PLink Injectors

Pixel Knowledge 6

• Pixel grouping
• Specifying Pixels for a Project
• Troubleshooting Pixel Installations
• Pixel Project Considerations
• Controlling tape outside a Controllers Voltage range

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S-Play (70092) 22

• Configuring a micro SD card for the S-Play
• DALI & DALI2 system
• Fatal Engine Error
• Sync multiple S-Plays
• System Specification

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DIN Ethergate (71030) 1

• RDM

Storm 8 (70056) & Storm 24 (70050) 2

• DMX output only
• RJ45 Cabling & XLR pinout

DIN-RDS4 (72004) 4

• Latency for the DIN RDS4 Mk2
• Linking multiple DIN-RDS4’s (RDM)
• Maximum quantity of DMX fixtures I can connect to each DMX output
• Maximum refresh rate the DIN RDS4

D-SPLIT (70578 & 70579) 3

• Two DMX inputs as primary and backup
• DMX Pass-through
• Merge multiple DMX sources

D-Pro (70573 & 70571) 8

• Assign multiple buttons or sliders to midi notes
• Create a new fixture in D-Pro
• Editing a D-Pro show offline
• Integrate tempo into cuelists
• D-Pro License

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ELM 8

• ELM license
• Output Protocol
• Recommended computer specs for ELM
• Remote Management & Control & Triggers
• Video Input & Capture Cards

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EMU 5

• EMU Licensing
• MIDI
• Audio Input
• DMX USB Pro/Art-Net Troubleshooting
• Configuring EMU with Ableton

CVC4 (73925 & 73926) 11

• Behaviour on DMX loss
• Calculating the maximum length of LED strip a CVC4 can control
• Chaining multiple CVC4s
• Changing the CVC4's start address
• CVC4 Heat Dissipation

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Compatible Software 1

• Compatible eDMX (Art-Net / sACN) Software

Datagate / Storm / Pixelator 2

• How to Identify Datagate Family Hardware Revision & Firmware version
• Remotely Changing Datagate Family Profiles Using HTTP

Developers 4

• DMX USB Pro API
• DMX USB Pro Mk2 API
• DIN Pixie API
• S-Play API

DMX 4

• DMX Pin Out
• Ensuring a reliable DMX setup
• Optical Isolation
• DMX Troubleshooting

eDMX (Art-Net / sACN) 5

• Sending eDMX over WiFi
• Output Merging & Holding Value on data loss
• Art-Net
• Sending Art-Net/sACN using a PLC
• Home Automation - Do I need specific drivers for ENTTEC products?

Networking 11

• Change IP address (macOS)
• Change IP address (Windows)
• Connecting to Web Interface
• IGMP version
• IPv6 compatibility (grandMA+Dot2)

View all 11

Miscellaneous 3

• Plastic cases
• No Power to device
• How to control DMX lights with your OP-Z multimedia synth/sequencer

Legacy Products 4

• RDM Kit range (70511/70531/70532/70533/70534): Legacy Product
• DMXIS (70570): Legacy Product
• Open DMX Ethernet Mk1 ODE (70305/70306): Legacy Product
• ODE Mk2 (70405/70406)

Legacy Hardware 1

• Legacy Product Documentation and Firmware

Customer Service/Sales 0

AU L1 Support 0

Project Design 0