Technical Support

Hi Andrei, 

Wanted to provide a new update. Yesterday I tried uninstalling the test versions you've provided, and reinstalled the current official version. I cannot explain why, but all of the issues I was initially having are now resolved. I'm doing the exact same things that were crashing the program when I first installed it, and it is now having no effect. I'm also not having the issues with not being able to turn on/off lights that I was having with the test versions that were provided. I've now programmed 2 songs and have not had any issues. Now the only thing is the plugin still isn't useable, but I'm not really needing that at the moment. I will write here again should any issues arise. 

Thank you again for your hard work and attentiveness on this. 

Hi Andrei, 

I'm not seeing much of a change with this update. I took a video detailing what is happening, what I'm trying to do, and what I'm seeing with the AU plugin. I've also included the log. The video is still processing at the time of posting this comment. I will check back on it in an hour or two and post another comment confirming that it should now be viewable.

 https://drive.google.com/file/d/19MWr0M7ufYJstRupB6HUPP6iR4XHE4as/view?usp=share_link

The second link there worked. I will test and report back ASAP. Thank you! 

Thank you! I'm still getting the same issue with this link. See attached picture for reference. 

Hi Andrei, 

In the current version that I have downloaded (the previous beta you posted), I can turn on/off lights, but no quicker than about 2 seconds. 

Also, perhaps I'm responding too quickly, but I'm trying to download the new beta you just posted and Onedrive is stating that the item does not exist. I'll check back in a little bit to see if it just needs time to upload. 

Hi Andrei, 

This update is an improvement and is running much more stable. Having some different issues now, however. I'm trying to turn lights on and off to the beat of the song. As I understand your previous comment, I shouldn't be doing this by switching  programs. The plugin version will not load in Logic in the current version so I'm not able to use that. Is there an update to the plugin, or some way to make this load that would resolve this issue? 

For reference, I'm using an M1 Pro macbook pro on 12.4, I'm running Logic in rosetta mode. 

Hi Andrei, 

Thank you for the info, I will try this new update tomorrow! However, I'm currently testing an extremely simple show that just turns a light on/off and changes it's color. I can't speak for the others having this issue, but this is a very simple test show I'm experimenting with. I'll respond tomorrow with if the new update is working smoother. 

Thank you for continuing to work to resolve this! 

Hi again, after some more messing around with this, I've found a "work around". This is very far from ideal, but I'm hoping it will lead to someone being able to fix this. 

Logic will send midi to EMU without crashing IF the midi editor is not open when you hit play. Also, if you put too many changes in too short of a time, or make the midi notes too long (they dont have to be very long to be too long), EMU crashes. So basically, it seems like EMU is getting very easily overwhelmed with how much midi data it's receiving from Logic. 

Hello, I just ordered lights for my band, and a DMX USB Pro, and signed up for the EMU subscription. I'm having the exact same issue that is being reported here with Logic. This is a pretty big letdown. Any assistance with getting this up and running quickly and reliably would be greatly appreciated. I see setting up a call as an option mentioned before. I'm happy to hop on a call to see if this can help troubleshoot if needed. Also, I saw a Durham NC address listed on your site, I am not far from there. Happy to meet with someone in person if this is where your technical people are located and that would be helpful.