Technical Support

Over the years there has been some slight differences between ENTTEC products. Remember that you will also need to set the computer to be within the same range as the device. Please use the table below to select your ENTTEC product:

Discovery Method A

Default settings (out of the box):

The device is set to DHCP by default. If the DHCP server is slow to respond, or your network does not have a DHCP server, the device will fall back to the default static IP address (see below).

Default static IP address:

If there is no DHCP server on the network, or DHCP is disabled and, the static IP address hasn't been changed then the device can be accessed via the default static IP address. Printed on the devices is the Serial Number of the device, from this we can convert the Hex values to Decimal values to identify the devices default static IP address. 

The first part of the IP address will be 10 followed by the last three bytes (pairs) of the Serial Number. For example a Serial Number of 0050C082356 will be converted as follows: 0050C(08)(23)(56)

Now finally we will need to change the IP address of the computer to enable us to access the web interface. We recommend that your computer is set to the following settings:

• IP Address: 10.0.0.100
• Subnet: 255.0.0.0

For assistance on this please see: Set the computer to be within the same range as the device.

Discovering the devices IP address (if DHCP or the Static Address has been changed):

As these devices do not have a screen, it is not automatically obvious what the device’s network settings are. To find the device’s IP address we need to use one of the following a discovery methods:

• ENTTEC EMU software (Windows and macOS) will Discover ENTTEC devices on Network, display their IP addresses, and allow you to configure them.
• An IP scanning software application (i.e., Angry IP Scanner) can be run on the local network to return a list of active devices on a local network.
• Devices can be discovered using Art Poll (i.e., DMX Workshop if set to use Art-Net).

Once the IP address has been discovered you will need to set the computer to be within the same range as the device.

Discovery Method B

Default settings (out of the box):

The device is set to DHCP by default. If the DHCP server is slow to respond, or your network does not have a DHCP server, the device will fall back to the default static IP address (see below).

Default static IP address:

The device will fall back to the default Static IP address, 192.168.0.10.

When configuring multiple devices on a Static network, to avoid IP conflicts, ENTTEC recommends connecting one device at a time to the network and configuring an IP.

As long as your device is still set to the default static IP address, then we recommend that your computer is set to the following settings:

• IP Address: 192.168.0.100
• Subnet: 255.255.255.0

For assistance on this please see: Set the computer to be within the same range as the device.

Discovering the devices IP address (if DHCP or the Static Address has been changed):

As these devices do not have a screen, it is not automatically obvious what the device’s network settings are; to find the device’s IP address; we need to use one of the following a discovery methods:

• ENTTEC EMU software (Windows and macOS) will Discover ENTTEC devices on Network, display their IP addresses, and allow you to configure them.
• An IP scanning software application (i.e., Angry IP Scanner) can be run on the local network to return a list of active devices on a local network.
• Devices can be discovered using Art Poll (i.e., DMX Workshop if set to use Art-Net).

Once the IP address has been discovered you will need to set the computer to be within the same range as the device.

Discovery Method C

Default settings (out of the box):

The device is set to DHCP by default. If the DHCP server is slow to respond, or your network does not have a DHCP server, the device will fall back to the default static IP address (see below).

Default static IP address:

The default static IP address will be displayed on the LCD screen.

You will need to set the computer to be within the same range as the device to be able to access the web interface

Discovering the devices IP address (if DHCP or the Static Address has been changed):

The default static IP address will be displayed on the LCD screen.

You will need to set the computer to be within the same range as the device to be able to access the web interface

Set the computer to be within the same range as the device

Now you should know the IP address of your device, if you are unsure, please read this article from the top. 

With this IP address it is important to set the computers IP address to be within the same range to enable you to access the web interface. It is recommended that you match the IP address of the device whilst only changing the last of the four digits to enable your computer to have a unique IP address. 

Please see our Windows and macOS guides on how to bring your computer’s network settings in line with your device’s network settings.