Technical Support

Connecting the device's web interface allows remote configuration of the device’s settings and is a strong indicator that the device is active on the ne...

This guide requires you to have administrator privileges on the computer. If you do not, you’ll need to sign into an account that does or talk to you networ...

This guide requires you to have administrator privileges on the computer. If you do not, you’ll need to sign into an account that does or talk to you networ...

If your ENTTEC device’s web interface not loading/is slow to load we recommend trying the following steps: Try a different browser and disable web browser...

When using Art-Net and sACN, it's essential to ensure that your network infrastructure has enough capacity to handle the amount of bandwidth your projec...

If your ENTTEC device is working when plugged into a DC power source but does not work when plugged into your PoE power source, there are two key areas to c...

Remote access via the Internet Excluding the S-Play Show controller, Typically, ENTTEC Ethernet devices are not designed to be connected directly to the in...

All network switches from that feature inbuilt network switches for IN and THRU (not just ENTTEC products)introduce a slight delay (0.02 - 0.04 seconds) bet...

Over the years there has been some slight differences between ENTTEC products. Remember that you will also need to set the computer to be within the same ra...

Diagram illustrating the input & connection scheme for a DMX setup using ENTTEC hardware.