Technical Support

This guide requires you to have administrator privileges on the computer. If you do not, you’ll need to sign into an account that does or talk to you networ...

This guide requires you to have administrator privileges on the computer. If you do not, you’ll need to sign into an account that does or talk to you networ...

Connecting the device web interface allows remote configuration of the device’s settings and is a strong indicator that the device is active on the network....

IGMP is a communications protocol used by devices and routers on IPv4 networks to establish multicast group memberships. IGMP is an integral part of IP mult...

ENTTEC products do not support IPv6, however, they do support IPv4, which can be output Art-Net and sACN data from the GrandMA Dot2 console session.  Pl...

After reports first surfaced of the Log4j vulnerabilities back in 2021, ENTTEC can confirm that none of our range is affected by this vulnerability.

Recommended network configuration ENTTEC recommends devices are configured with a Static IP and DHCP disabled for long-term installations. This ensures the...

If your ENTTEC device is working when plugged into a DC power source but does not work when plugged into your PoE power source, there are two key areas to c...

Remote access via the Internet Excluding the S-Play Show controller, Typically, ENTTEC Ethernet devices are not designed to be connected directly to the in...

All network switches from that feature inbuilt network switches for IN and THRU (not just ENTTEC products)introduce a slight delay (0.02 - 0.04 seconds) bet...