1. Check your current EMU version
The version number is shown in two places inside EMU:
- Settings menu — open the Settings panel; the version is shown there.
- About — opens a window showing the version, build number, and licence information.
2. Compare with the latest available version
The latest released version is shown on the EMU product page: enttec.com/sku/70680. If your installed version is older, follow the upgrade steps below.
3. Upgrade to the latest version
- Download the latest installer from enttec.com/sku/70680 (same page) for your operating system (macOS or Windows).
- Quit EMU if it is running.
- Run the installer and install over the existing installation — you do not need to uninstall first.
- Your shows, fixtures, presets, and preferences are preserved across upgrades. No project files are touched.
- Launch EMU and re-check the version in Settings or About to confirm the upgrade.
4. If you see "updates unavailable" or "your subscription has expired"
This message means your update entitlement has lapsed. The licence on your machine has not been revoked.
- What it means: the version you already have installed continues to run with every Premium feature you'd earned, but you cannot download new releases until you resume an active plan.
- Your perpetual licence keeps working. If you've already earned a perpetual licence (annual buyer, or 12 continuous monthly payments), the software stays unlocked offline and online — you just stop receiving new builds.
- Paid support requires an active update entitlement. We can only investigate bugs and provide fixes for customers on a current plan, since fixes ship as new releases.
- To renew: email sales@enttec.com to reactivate, then re-check for updates.
See the EMU Licensing article for the full picture of perpetual licences, update entitlements, and the 3-month grace window on the monthly plan.
5. Why this matters
A large share of EMU support tickets describe issues that have already been fixed in newer releases. Before investigating a problem in depth, always confirm you are on the latest version — it is the fastest path to a fix and avoids reproducing already-known bugs.